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Refund policy
REFUND POLICY
Returns
We accept returns within 14 days of delivery for unused, unburned candles and wax products in their original packaging.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
Non-returnable items:
- Candles that have been burned or used
- Wax melts that have been opened or used
- Custom or personalized orders
- Sale or clearance items
Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Shipping costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or defective items
If you receive a damaged or defective product, please contact us immediately at smccandles@outlook.com with photos of the damage. We will arrange a replacement or full refund including shipping costs.
Contact us
If you have any questions about our refund policy, please contact us at smccandles@outlook.com.